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Manager, data science and data management - Starbucks


Phoenix, Arizona
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Job Details

This position will participate in the build out of a new innovation office for early in career talent supporting Starbucks Data Science, Machine Learning & Data Management teams. You will have the opportunity to work directly with one of the largest engineering schools in the country to source talented students for internships and innovative projects that will accelerate Starbucks strategy in Data.

As a manager in application development, you are responsible for managing a team of software developers through planning, delivery and operations of solutions. You are also responsible for the evolvement, delivery and support the technology strategy and roadmaps for new and existing applications and platforms. This role requires managerial experience, technical expertise, domain proficiency, platform depth, and leadership.

Models and acts in accordance with Starbucks guiding principles.


Summary Of Key Responsibilities

Leadership – Setting goals for the work group, developing organizational capability, and modeling how we work together:

  • Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
  • Supports the implementation of company programs to ensure the success of the Company.
  • Accountable for delivery of development and operational efforts of the team by ensuring efforts are staffed, structured, budgeted and prioritized appropriately.
  • Provides technical leadership to the team by introducing technical topics, sponsoring opportunities for innovation and recognizing technical excellence.
  • Coaches and mentors cross functional team members in learning new skills and technologies
  • Will participate in the recruitment for and ongoing leadership of graduate and undergraduate students. Will assign work, manage student schedules and support the design and execution of innovative projects for students and early in career hires.
  • Will engage with University faculty to build new partnerships and student engagements that further the success of the Starbucks Technology Office and contribute to the strategic plan.


Planning and Execution – Developing strategic and operational plans for the work group, managing execution, and measuring results:

  • Prepares, communicates, and educates client groups and team on changes in policies and practices within the organization.
  • Plans and manages business unit and department processes and practices to ensure that programs are aligned with company business goals and objectives.
  • Collaborates effectively in planning, decomposing, estimating, scheduling, prioritization and resource allocation exercises. Organizes and leads teams through agile and waterfall methodologies.


Technical Design and Implementation – Providing technical expertise and executing technical responsibilities:

  • Leads and influences cross functional teams in exploratory efforts with new technologies and solutions that are relevant to the organization.
  • Manages the technical team through the solution design process. Leverages and develops talent on the team through all phases of project efforts, including requirements gathering, assessment and backlog refinement. Shapes and guides systems approach, manages project initiation, technical design and development efforts.
  • Ensures platform has appropriate design patterns and coding standards in place. Directs team toward secure, durable, scalable, flexible, and accessible solutions that proactively mitigate against production support issues.
  • Cultivates a test driven development culture. Ensures application development team establishes standards and requirements for automated test coverage per platform capabilities. Grows and improves platform offering and coverage for continuous build and integration testing.


Platform Stewardship – Championing platform efforts to promote platform evolvement and stability to support business needs.

  • Plays a creative role in the Platform Stewardship portfolio. Responsible for ensuring the application development team has the vision, roadmap, and platform investments needed to take our business solutions to the next level. Identifies, influences, sells and prioritizes innovative platform opportunities, as well as technical debt, with regular reviews, creating programs and solutions to raise the level of the platform offering or remediate systemic operational problems.
  • Shapes candidate solutions on the platform. This consultative part of the role explores the business capability portfolio to guide and direct solution options to ensure health of the platform.
  • Partners with cross functional teams, such as Infrastructure, Security, Architecture, QA and key Development teams, to strengthen and elevate the platform from a technology perspective. Successfully sees designs and solutions through enterprise processes and governance to ensure compliant, secure and supportable solutions.
  • Manages and invests in vendor relationships to understand and influence vendor product offerings and roadmaps, improve support engagement and gain insight into technology trends.
  • Ensures team is influencing the platform development community by providing input, content and feedback on design patterns, coding standards, and shared libraries.
  • Represents the development and platform space in the IT planning processes for new business capabilities under consideration, by providing application and platform expertise from the team. Tracks and communicates planned and in-flight business capability efforts, contributes and influences approach, scoping exercises and resource estimation.


Partner Development and Team Building – Providing partners with coaching, feedback, and developmental opportunities, and building effective teams:

  • Provides partners with coaching, feedback and developmental opportunities and builds effective teams.
  • Challenges and inspires team members to achieve business results.
  • Ensures partners adhere to legal and operational compliance requirements.
  • Oversees training and development of partners directly and indirectly managed and makes effective staffing decisions.
  • Provides coaching, direction and leadership support to team members in order to achieve partner, business and customer results.
  • Creates a culture of achievement, creativity, problem solving and trust.
  • Oversees training and development of partners and makes effective staffing decisions.
  • Create ways for partners to maintain a strong connection to Starbucks culture, mission and values.


Production Support for application and platform components

  • Defines and maintains processes, procedures, and expectations for team’s production support responsibilities.
  • Ensures platform application and platform support documentation is in place.
  • Identifies and leverages operational metrics, instrumentation and Key Performance Indicators (KPIs) to measure, monitor and manage the platform performance and uptime.
  • Leads team through high severity operational incidents.



Summary Of Experience

  • 8-10 years of professional industry experience with software development and operations
  • 5 years of managing systems or application development projects of all sizes and complexities, including large systems
  • 3-5 years of leading or managing small technical teams
  • Bachelor’s degree in Computer Science or related field

Required Knowledge, Skills And Abilities

Technical Proficiency

  • Ability to hire, manage and grow a team of technical experts that cohesively build and operate secure, durable, flexible, accessible solutions. Requires an understanding of relevant development languages, tools, frameworks, utilities and technical dependencies.
  • Recognizes, values and champions high quality, reusable software with minimal defects on the team.
  • Remains up to date on industry trends and ability to incorporate new technologies, concepts and development languages into the platform fabric through platform initiatives.
  • Working knowledge of application architecture, infrastructure and security concepts and technical implementation.


Domain Proficiency

  • Broad and deep understanding of relevant platform and applications capabilities, including established API’s, system activity components, process flows, the underlying data model, implementation specifics of important business rules, batch jobs, user interface components, and application configuration.
  • Familiarity and curiosity in the business context and trends, as well as the business customers’ opportunities. Awareness of the functional aspects of the solution.


Interpersonal Skills

  • Ability to lead and influence cross functional teams that include architects, analysts, developers and QA analysts
  • Ability to articulate ideas, using facts and data, for solutions to both technical and business communities
  • Excellent verbal and written communication skills
  • Ability to influence and negotiate strategy and roadmaps in planning exercises
  • Strong analytical and problem-solving skills
  • Ability to balance multiple priorities and meet deadlines
  • Ability to make timely and effective decisions using a mixture of intuition, analysis, experience and judgment
  • Strong project management skills
  • Ability to act as a business partner in support of business units
  • Ability to build relationships
  • Effective management and supervisory skills, including planning, organizing, developing, and monitoring partner performance
  • Ability to maintain strong partnerships and collaborate with Starbucks headquarters from a remote office.
  • Ability to lead day to day office operations with limited direction.
  • Ability to engage, inspire and develop early in career talent.
  • Ability to work outside of standard business hours to accommodate student schedules.
  • Ability to build strong partnerships with Arizona State University faculty and staff.


Core Competencies

  • Puts the Customer First: Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.
  • Works Well with Others: Listens and communicates well with others within and outside of Starbucks. Creates a team environment that is positive and productive.
  • Leads Courageously: Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.
  • Develops Continuously: Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential.
  • Achieves Results: Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.


Starbucks and its brands are an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.