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Sales Operations Analyst - BlackBerry


San Ramon, California
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Job Details

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Job Description

  • Please read through the entire job description as well as be sure you meet the basic qualifications prior to applying to this position. Including a cover letter to highlight how you meet the required job criteria is encouraged. NOTE: This position does not include sponsorship or relocation.


This position will design, implement and maintain reporting and analytics, complex reports, and dashboards for both Gainsight and Salesforce.com lead flow process. This is an analysis role for a detail oriented individual with the capacity to recommend and influence change in a high growth, fast paced environment.


We are seeking candidates with strong experience in the following areas:

  • Salesforce Reporting
  • SaaS Enterprise B2B
  • Data/Statistical Models
  • Operational Metrics
  • Dashboards
  • Analyzing Close Loop Lead Process
  • Marketing and Sales Operations Reporting
  • Supporting Business Strategy
  • Broad responsibility for reporting on overall sales performance


Key Responsibilities

  • Identify, analyze and interpret trends or patterns in multiple and complex data sets which can improve revenue, costs and operational efficiencies.
  • Interpret data, analyze results using statistical techniques and provide ongoing reporting, including report automation, dashboard layout and data accessibility.
  • Salesforce.com lead flow process and reporting and sales tracking.
  • Analyze close loop lead processes.
  • Marketing and sales operations and reporting.
  • Mine data, perform ad-hoc analytics to help understand marketing campaign success, business trends and customer / prospect behavior across all BlackBerry product solutions.
  • Work with business stakeholders to define goals and measurements, for strategies and initiatives, and monitor impact of strategies/initiatives to achieve revenue and ROI goals.
  • Propose new methods for evaluating information, incorporating best practices from high-performing organizations and staying current on the competitive market.
  • Develop and maintain a centralized knowledge base, models and tools to support organizational learning.
  • Work closely with technology to ensure analytics requirements, standards and processes are in place and analytics tagging and implementation supports business needs.
  • Inform business stakeholders of important developments, potential problems and related information necessary for effective management.


Basic Qualificiations

  • Bachelor’s/Master’s degree in Math, Business Analytics, Economics, Data Science, Finance, Information Management or Statistics
  • Minimum 3 to 7 years of experience in a similar role related to analytics, reporting, strategy or marketing data analysis
  • 2 to 4+ years of experience in SaaS Enterprise B2B
  • Salesforce.com reporting experience
  • Gainsight or similar solutions experience
  • Experience analyzing close loop lead processes
  • Data/Statistical Models experience working with dashboards and operational metrics
  • Marketing and Sales Operations Reporting experience, reporting on overall sales performance
  • Strong knowledge and experience with reporting packages (Business Objects, MicroStrategy, etc.), data bases (SQL based, etc.), programming (XML, ETL formats, Java Script, etc.) and statistical packages (Excel, SPSS, SAS), Microsoft Office (Excel, Powerpoint), Data Management Platforms (DMP) and other attribution platforms
  • Adept at queries, report writing and presenting findings
  • Strong analytical skills with ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy
  • Ability to recommend and influence change in a high growth, fast paced environment.
  • Ability to manage and prioritize multiple projects, data sets and timelines
  • Excellent communication skills


Job Family Group Name

Business Practices & Operations


Scheduled Weekly Hours